Return & Refund Policy

7-Day Refund and Return Policy

At N S JEWEL HOUSE, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free refund and return policy within 7 days of delivery.

Eligibility for Refund and Return:

To be eligible for a refund or return, the following conditions must be met:

  1. Within 7 Days: The request for a refund or return must be initiated within 7 days of the delivery date.

  2. Unworn and Unused: The item(s) must be in their original condition, unworn, unused, and with all tags and packaging intact.

  3. Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, must be provided.

Items Not Eligible for Refund and Return:

Some items are not eligible for a refund or return, including:

  • Customized or personalized items
  • Earrings (for hygiene reasons)
  • Items damaged due to mishandling or misuse

Initiating a Refund or Return:

To initiate a refund or return, please follow these steps:

  1. Contact Us: Send an email to info@nsjewelhouse.com within 7 days of receiving your order, stating the reason for the return and providing your order number.

  2. Approval: Once your request is received, our customer service team will review it and provide further instructions, including the return address.

  3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error or a defective item.

Refund Process:

Upon receiving the returned item(s) and verifying their eligibility, we will process your refund within [insert timeframe, e.g., 3-5 business days]. The refund will be issued to the original payment method used for the purchase.

Exchanges:

If you would like to exchange an item for a different size, style, or color, please contact us to discuss the exchange process.

Contact Us:

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team at info@nsjewelhouse.com. We’re here to assist you every step of the way.